DuoTask Support
Email info@namasteneedham.com with "DuoTask" in the subject. A person replies, usually within one business day.
Common questions
How do I connect with my partner?
One of you opens Settings → Connect with Partner → Generate Code. The other opens the same screen, types the 8-character code under "Enter Partner's Code" and taps Connect.
My partner can't see a task I added
Make sure the task is on the shared list: switch to the shared tab, or use New Task and choose the shared option. Personal tasks are visible only to you.
I'm not getting reminders
Check that notifications are allowed for DuoTask in your phone's settings and turned on in DuoTask Settings.
How do I stop the daily email?
DuoTask Settings → turn off Daily Email Digest.
How do I unpair?
Settings → Current Partner → Unpair. Your personal tasks stay with you.
Deleting your account
Deleting your account removes, within 30 days:
- your sign-in, email address, display name and profile picture
- all tasks you created, and your pairing
- task links you sent, nudges, notification tokens and email settings
- usage events tied to your account
Copies in our database provider's backups are removed when those backups expire. If you pay for Premium through Apple or Google, cancel it in your App Store or Google Play subscriptions too, because deleting your account does not stop their billing.
To delete your account, email us from the address you sign in with: request account deletion. We confirm by reply once it is done. You don't need the app installed.